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Return & Shipping FAQ

Return & Shipping FAQ

RETURNS

1. What is your return policy?
We aim for complete customer satisfaction. If you’re not entirely pleased with your purchase, you can return any non-custom order within 14 days of receiving it. Please note that the item must be in its original condition for a full refund.

2. How do I initiate a return?
To start a return, please contact our customer service team at [email protected] . They will guide you through the process.

3. Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the product arrived damaged or there was a mistake on our part.

4. How long will it take to process my return?
Once we receive your returned item, please allow up to 10 business days for the refund to be processed and credited back to your original form of payment.

SHIPPING

1. How long does it take to process an order?
We usually process and ship out orders within 2-3 business days. During peak seasons, it might take up to 5 business days.

2. What shipping methods do you use?
We utilize a range of shipping methods to ensure timely delivery, including [e.g., FedEx, UPS, DHL, etc.]. The specific method will depend on your location and the size of your order.

3. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Simply click on the link provided to track your order’s progress.

4. Do you ship internationally?
Yes, we proudly ship SabraPillows.com products worldwide. Please be aware that international shipping times can vary based on the destination.

5. Are there customs and import duties?
Customs and import duties may apply depending on your country of residence. These charges are the buyer’s responsibility. We recommend checking with your local customs office before placing an order.

6. My package was damaged upon arrival. What should I do?
We’re so sorry to hear that. Please contact our customer service at [email protected] with photos of the damaged product, and we’ll work swiftly to address the issue.

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